There has been an unprecedented demand for the CITB health and safety exam since the easing of the UK lockdown restrictions. Pearson Vue (the operators of the test centres) are reviewing their current appointment structure and are looking at how they can increase centre capacity and available appointments while still remaining within Government-mandated social distancing recommendations. Some centres are now operating on extended hours and providing exam appointments between 7am and 7pm and opening on days they previously did not operate.
In most cases, test availability has returned to normal but some centres may still struggle to be able to allocate exams at short notice. Where we are unable to provide an appointment within the guidelines of our terms and conditions,(Our standard policy is to contact customers if we are unable to allocate you an appointment within 7 days of their requested appointment time) we have amended our policy.
We have decided the best course of action when a centre is fully booked for the date you have requested is to book you the first available date at your chosen centre. In some cases (specifically in Scotland and Wales where the lockdown measures were extended) this may be a delay of up to 4 to 8 weeks.
We are more than happy to reschedule appointments if the date you have been allocated is unsuitable but please be aware that there will not be an available appointment at the centre you have chosen prior to the date you have been allocated and will need to select a date AFTER the date that has been reserved for you.
Below are listed the centres currently know to have appointment shortages where you may not be able to secure an appointment at short notice or "ASAP". This list is not inclusive of all centres affected and delays may also be present in other centres across the UK.
Wales
Bridgend
Cardiff
Merthyr Tydfil
Newport
Cardiff
Merthyr Tydfil
Newport
Scotland
Most centres in Scotland are now facing delays.
England
Most London based test centres