Terms & Conditions

UK Construction Cards Terms and Conditions

The following terms will be used to refer to UK Construction Cards, (“we”, “our”, “us” and “ours”)

The following terms will be used to refer to customers and users of the UK Construction Cards website, (“you”, “your”, “yours”, “candidate”, “user”, “users” and “customer”)

These terms and conditions will apply to any individual or company that makes a single booking or multiple bookings with the UK Construction Cards booking service through the website or directly via a Uk Construction Cards agent where applicable.

Any individual who booking on behalf of a business, by paying for our services you are confirming you have the authority from the business owner and they have permitted you to make payment for the services offered by UK Construction Cards.

UK Construction Cards reserves the right to amend or edit any of our terms and conditions, without providing notice to customers, due to changing needs of the business, amendment in partner terms or changes in any law or policies that relate to the services we offer. Any changes will be in immediate effect and apply to any bookings made after those changes have been made.

It is the responsibility of our customers to ensure that they agree and comply with our terms and conditions before they place their booking.

Introduction

UK Construction Cards is an independent service operating as a booking agent. We aim to provide individuals and businesses with a hassle-free booking service for the appropriate CITB Health, Safety and Environment Test that is required for the application of a Construction Skills Certificate Scheme (CSCS) card (or cards).

When you make a booking via our website and select the checkbox “I have read and agree with the terms and conditions”, we assume you read and understood these terms in conjunction with our privacy policy and acknowledge your acceptance of these terms. These terms apply to you whether you are an individual tradesman booking for yourself, a none tradesman booking on someone behalf of someone else or a representative of a company booking on behalf of the company employee’s.

Any correspondence for UK Construction Cards can be mailed to our registered office at Dudley Court South, Level Street, Brierley Hill, West Midlands, DY5 1XN, via e-mail at info@constructioncards.org or via our contact form on our contact page

Age restrictions

We Cannot offer our services to anyone under the age of 16.

Making your booking/Amending your booking

All bookings are made subject to availability and we cannot guarantee the availability of your requested test centre, date or time slot. We will always endeavour to book your chosen test centre (or centre’s) and within 7 days of your selected date and time slot. Where we cannot meet these requirements a member of the UK Construction Cards booking team will contact you via e-mail or phone to find a suitable centre, date and time before processing your booking.

UK Construction Cards will endeavour to ensure all your details are correct and meet the requirements of the test centres, however, this is your responsibility to ensure these are correct. We cannot be held responsible for booking errors or missed tests due to incorrect details provided by you via our booking form. Should we believe there is an error, a member of the CSCS booking team will contact you to clarify or change these details. If you are aware of an error you have made during booking, please contact us at info@ukconstructioncards.org ASAP stating your full name and booking reference number.

*Bookings can only be amended up to 84 hours before your test. If we do not receive your amendments within this time your details cannot be changed and you may be ineligible to take your test.

Although we provide information on the required eligibility, it is your responsibility to ensure you meet the test criteria and can provide the required identification when required to do so.

ASAP Bookings

When you select ASAP we will endeavour to find you the first available test at any centre within 15 miles of your postcode. This may not be one of your selected centres and may not be on one of your listed prefered dates. Any date we allocate under the terms of "ASAP" will be within the minimum timeframe required to reschedule. Therefore once we allocate a test time and date this will not be eligible for rescheduling or cancellation. 

Please ensure that if you are selecting "ASAP" you understand these terms and are willing to travel to any centre within 15 miles of your postcode and can attend at any time of the day.

Group Bookings

All group bookings are subject to the same terms as individual bookings. In addition, individual bookings within a group booking are non-transferable as you are booking on behalf of the individuals and not pre-booking or reserving appointment slots. 

Confirmation and Proof of booking

After placing your booking, you will receive an initial booking confirmation e-mail. This will act as your receipt and proof of purchase. We do not accept liability if payment is refused or declined by the credit/debit card supplier.

You should receive confirmation of your booking within 36 hours of your payment being processed with details of your test location, date and time. Due to local security settings on some e-mail accounts, your confirmation e-mail may be delivered to your junk or spam folders. We have no control over these settings and cannot be held responsible for you missing your test if you have not checked these folders. 

*If you have not received an e-mail or text confirming your booking after 24hours, please contact us via info@ukconstructioncards.org stating your full name and booking reference number. If you do not contact us within 48hours of making your booking, we cannot be held responsible if you miss your test or are unable to reschedule.

Cancelling or rescheduling your booking

You have the right to cancel your booking up to 84 hours (3.5 days) before booking date and time and receive a refund. To do so you will need to contact us at info@ukconstructioncards.org. However, under most circumstances, you will be liable for an administrative charge of £19 for a single booking* such as unavailability to attend (as we offer a free rescheduling service) or errors made by you on your booking form. Unfortunately, tests cannot be cancelled or rescheduled under 84 hours (3.5 days) before the test date and time and no refund can be given under these circumstances.

*Group bookings are charged an admin fee of £14 +£5 per candidate

You can reschedule the date and time of your booking or change the centre location by contacting us at info@ukconstructioncards.org. You will need to provide the following information.

  • Your full name (as entered on the booking form)
  • Your booking reference number
  • At least 2 alternative dates for you to attend

This can be done as often as is needed if we receive a request to do so at least 84 hours (3.5 days) before the time of your scheduled test. Any requests received after this timeframe cannot be rescheduled or processed. In these circumstances, If you cannot attend this booking we would be unable to offer a refund and a new booking would need to be made if you still require to take your test.

Attending your test

Please ensure you are available to attend your test on the confirmed date, time and test centre. We are unable to accept responsibility if you are unable to attend or are unable to take your test due to not providing the required ID and documentation. If you are turned away from the test centre due to being late or not having valid photo ID you will need to rebook your test and will not be eligible for a refund.

Please ensure you have read the admission policy document we sent out with the booking confirmation email. This lists the ID requirements and also states you must arrive for your exam at least 15 minutes before the exam start time. If you are late you will not be allowed to take your exam and will not be eligible for a refund or rebooking.

For the benefit of test centre staff and other visitors, poor conduct whilst at the centre or during your test will not be tolerated. The test centres reserve the right to request you to leave prior or during your test if necessary without a refund.

Complaints
 
Should you feel that the services we offer are below standard or misleading you are entitled to make a formal complaint. You can do so by emailing info@ukconstructioncards.org  and entering "complaints" along with your booking number as the email title. This will then be forwarded to our complaints department who will look into your issue. Most complaints are normally responded to within 48 hours excluding bank holidays and other off peak periods.

periods.

Payments

All payments are made in GBP (£)

Your all-inclusive booking fee of £44.99 covers the cost of the test, test location service, our unlimited rescheduling service*, advice on test requirements (where needed) and admin charges. All payments processed via the site are made via a secure payment gateway. UK Construction Cards do not hold your card or payment details.

Your fee does not include the price of the CSCS card. This has to be purchased directly from the CSCS Orderline once you have passed the exam. The card costs £36 to be issued.

UK Construction cards is a VAT registered company and VAT is included in the total booking cost of £44.99. Our  VAT number is 345259783.

*subject to terms at outlined above

UPDATED NOTES DUE TO COVID 19

Do not attend the test centre if you are showing signs or symptoms of COVID-19 or have been in close contact with a person with the virus. As with all reasons for none attendance, we still need 84 hours notice to cancel or reschedule a test.